Ways to Reach Us
Triage Line Help
Please call the office you are typically seen in and then choose option 3
For general information and instructions please visit our Pediatric Advisor.
Our nursing staff has been specifically trained to offer instructions on most commonly asked questions and situations; they follow detailed and specific protocols approved by the physicians, and they can help you decide whether your child should be seen in the office. Our nurse line is available weekdays from 8:30 to 5:00 to address any problem, question or concern you may have about your child’s health. Due to a continually high-volume of calls, you will be asked to leave a message and your call will be returned in the order received. Please note that calls received after 4:00 p.m. may not be returned until the following morning. When leaving your message, speak slowly and clearly, and leave your name, phone number, your child’s full name, spelling the last name and any difficult first names, your child’s date of birth, and a brief description of the problem or concern.
For expert one-on-one feeding help 24 hours/day, 7 days/week you may call Abbott Feeding expert at 1-800-986-8800 or FeedingExpert.com .
For after-hours and weekend help, please call the Methodist Children’s Hospital Ask-A-Nurse line by dialing 22-NURSE, where you can speak to a nurse.
Please be aware that if your request is for a change in medication, you should leave your message on the refill line by calling the office you are typically seen in and then choose option 4. Any medication change needs to be reviewed and approved by your doctor. You can also communicate directly with the refill line by logging on to the Patient Portal. In order to help you, please give us the name of the medication you wish to change, and the reason for the change, along with our patient name, date of birth, your name and your phone number.