Ways to Reach Us
Telephone System Menu and Tips
It is our goal to direct your phone call to the appropriate department each time you call us. In order to assist you, we have established a menu system with the following options. We recommend keeping this menu by your telephone:
Main Phone Number for BOTH Locations
(210) 494-2223
| Scheduling | Option 1 |
| Stone Oak appt. desk | Press 1 |
| Schertz appt. desk | Press 2 |
| Medical Care | Option 2 |
| Nurse Triage | Press 1 |
| Referral Coordinator | Press 2 |
| Prescription Refill Line | Press 3 |
| Nurse Line | Press 1 |
| Lab Results/X ray Results | Press 1 |
| Clinical Manager | Press 5 |
| Medical Records Requests | Press 4 |
| Administration | Option 3 |
| Medical Records Requests | Press 2 |
| Insurance/Billing Issues & Questions | Press 1 |
| Office Manager | Press 4 |
| Concerns/Complaints/Compliments | Press 4 |
Telephone Tips:
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Always use our main telephone number when calling our office (494-2223 for both locations) to ensure that you get through each and every time.
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It is NOT necessary to listen to our entire menu system if you already know your party’s extension number or the option you need; you can press it at any time.
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When you have reached the department or party you need, you can by-pass the greeting by pressing 1.
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You can reach the operator by pressing 0 (zero) at any time.
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To leave a message for a doctor to return your call, please leave a message on the nurse line. A nurse may call you first to obtain more information. Our doctors make every effort to return calls as soon as possible, but sometimes not until the end of the day, so please leave the number at which you can be reached all day.
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It is difficult for us to return calls to a pager. If this is the only way you can be reached, please contact a manager, at extension 313 or 314, to help you.
- Due to the new federally mandated privacy regulations, we are prohibited from leaving a detailed message on your voicemail unless your message identifies you by name. You can give us authorization to leave a detailed message by completing that portion of the registration paperwork.
