Prescription Refills

Most prescriptions your doctor orders are filled electronically using a secure online link we have established with your pharmacy. All prescription requests are electronically transmitted to a central hub, and then sent to your pharmacy of choice. It is therefore important that if you change pharmacies you let us know so that the prescription goes to the correct location.

There are many advantages of using the prescription hub. They have formulary information that will tell us if the medicine will be covered by your insurance, if they require you to use a generic medication first, or use other form of the medication. They have a record of all medications your child is taking and can help alert us to possible drug interactions that could be harmful to your child. This also allows other specialists and healthcare providers have access to this information to better serve your child.

To obtain a prescription refill, please contact your pharmacy directly. If they require a doctor’s authorization they will contact us. For help with prescriptions and refills, call the office you are typically seen in and then choose option 3.

A Special Word about ADHD Medications

Many of our patients are being treated for ADHD, a common condition that is controlled through a number of therapies, including medication. These medications are on the official list of CONTROLLED SUBSTANCES, which means that they require special attention from your doctor. It is more difficult and more costly to obtain prescriptions for these medications, and they are not yet approved for ordering through the prescription hub. You will be given special instructions concerning these medications and it is important that you follow the rules exactly to ensure that your child receives the medication appropriately. We apologize for the inconvenience this may cause; however, the rules are designed for the safety of your child.

Change of Medication

A change of medication requires a physician’s order. You can leave your request by calling the office you are typically seen in and then choosing option 3. In order to help you, please give us the name of the medication you wish to change, and the reason for the change, along with our patient name, date of birth, your name and your phone number.

Thank you for your patience and understanding over the last couple of weeks while we have migrated to a new medical records system that will offer a better experience for our patients. Great news! You can now send a NON-URGENT question through our new patient portal and one of our staff members will call you back within 24 business hours.

If your child is sick and needs an appointment right away, on-demand telemedicine visits are still available via KidzDocNow. Your child will be seen by pediatricians that are part of our network. Download the app from your Apple or Android devise or visit